Refund & Return

Return & Refund Policy

We want you to have a smooth shopping experience. If you receive a wrong, damaged, or defective product, we are here to help.

1. Return Eligibility

You may request a return within 7 days of delivery if:

The product is damaged or defective.
You received the wrong product.
The product is missing any major component or accessory.

The product must be unused and returned in its original packaging with all accessories, tags, and invoices.

2. Non-Returnable Products

Products that have been used, damaged after delivery, altered, or returned without original packaging may not be eligible for return.

Certain hygiene, personal-care, and other products may also be non-returnable for safety reasons.

3. Return Request

To request a return, please contact us within 7 days of delivery and provide your order number along with clear photos or videos showing the issue.

Our team will review the request and inform you about the next steps.

4. Refund

Once the returned product is received and inspected, we will confirm whether the refund is approved.

If approved, the refund will be processed to the original payment method or another suitable payment method agreed with the customer.

Refund processing time may vary depending on the payment provider or bank.

5. Damaged or Wrong Product

If you receive a damaged or incorrect product, please contact us as soon as possible with photos/videos of the product and packaging. We may provide a replacement or refund after verification.