Frequently Asked Questions (FAQ)

1. How can I place an order?

Simply select the product you want, add it to your cart, and proceed to checkout. Enter your delivery details and complete the order.

2. What payment methods do you accept?

We accept the payment methods available at checkout, including online payment options and Cash on Delivery (COD) where available.

3. Is Cash on Delivery available?

COD may be available for selected locations and products. The available payment options will be shown at checkout.

4. How long does delivery take?

Orders are generally processed within 1–3 business days. Delivery usually takes around 3–7 business days after shipping, depending on your location and courier service.

5. How can I track my order?

After your order is shipped, tracking information may be shared through email, SMS, WhatsApp, or other available communication methods.

6. Can I cancel my order?

You may request cancellation before your order is shipped. Once the order has been shipped, cancellation may not be possible.

7. What if I receive a damaged or wrong product?

Please contact our customer support within 7 days of delivery and provide your order number along with clear photos or videos of the product and packaging. After verification, we may provide a replacement or refund.

8. Can I return a product?

Returns are subject to our Return & Refund Policy. Please check our Return & Refund Policy for eligibility and conditions.

9. When will I receive my refund?

Once the returned product has been received and inspected, an approved refund will be processed. The time taken for the refund to appear may depend on your payment provider or bank.

10. What should I do if my order is delayed?

Delivery can sometimes be delayed due to courier issues, weather, holidays, or other unforeseen circumstances. If your order is significantly delayed, please contact our customer support with your order number.

11. Can I change my delivery address?

If your order has not been shipped, contact us as soon as possible to request an address change. Once shipped, changing the delivery address may not be possible.

12. How can I contact customer support?

For any questions about your order, payment, delivery, return, or refund, please contact our customer support team with your order number and details of your request.

Thank you for shopping with us!